Frequently Asked Questions about our trips

Most day trips include any entrance fees.  These are clearly marked on the trip description.   Sometimes customers are entitled to discounted or free entrance e.g. for National Trust, English Heritage and RHS properties and we offer a price for the travel element only (don’t forget to bring your membership card!).  Occasionally we find that not everybody wants to go in – perhaps they are meeting with a friend or relative instead.  This is fine – again we offer a travel only price.

The coach driver will issue the entry/theatre tickets on the day of travel.

There is no need to bring your Booking Confirmation.  The driver has a list of passenger sand will be expecting you!

We generally aim to stop every 1.5 to 2 hours for a short break, depending on the availability of suitable stopping points.  Drivers will do their best to find somewhere to stop on request.

Yes, but we do ask that you let us know at the time of booking.  You must be able to get on and off the minibus or coach by yourself.

Each Day Trip follows a route for pick-ups.  This is determined by which passengers we have and where they live.  Once we have all the bookings (some are made at last minute) we work out your individual pick-up time and advise you by email or phone.  This is normally 4 or 5 days before travel.  The ‘Departures from’ time in the brochure is the time for the first pick-up and subsequent pick-up times are after this.

Yes, you are welcome to join a trip on another route.  The rear pages of our brochure show the main pick-up points for each route.

In the event that someone in your party needs to cancel then you can transfer the place to someone else free of charge.  Unfortunately, we do not offer a refund for cancelled or missed Day Trips.  Travel insurance may protect from such an eventuality.

Currently we do not assign seats to passengers. This may change in the future.

We can take fold up wheelchairs if pre-booked with us.  However, the passenger must be able to get on and off the vehicle.

Yes, it is a legal requirement to wear a seatbelt at all times while travelling on the vehicle.

Testimonials

Sam Newland
Sam Newland
2023-10-30
Just wanted to say a massive thank you to yourselves a Reece who was spot on for our transfers this weekend. An incredibly reliable company who i will undoubtedly use again, and recommend to others
Julia Tarento
Julia Tarento
2023-08-02
Due to a mix up on my part, I needed to find transport to collect about 16 people from and then back to Haslemere Station at short notice. Andy really worked so hard to organise it for me and fitted in with our requirements. He was extremely helpful and positive throughout. Thank you also to Gman the driver who obviously had his Sunday evening spoilt but was an absolute delight to deal with and to talk to whilst we were both waiting at the station for the delayed train to arrive. Andy made the whole booking very easy and ran like clockwork. Thank you again.
Alice Maunders
Alice Maunders
2023-06-14
Amazing experience with Candy tours highly recommend!! Big shout out to Reece & Gman for getting us there and back! You guys were soo lovely , welcoming and patient with us all. And Andy for organising everything for us!:) Thank you so much!
Melanie Jayne Morgan
Melanie Jayne Morgan
2023-06-10
Excellent service taking the ladies from Lovedean WI to the Palace of Westminster. Lovely comfortable journey that ran exactly to time. Big thanks to Thaman, our great driver, negotiating the Friday rush hour traffic so well. Thank you, we will definitely recommend.
Peter Robertson
Peter Robertson
2023-06-06
Full marks to Candy Tours for the transport provided last Sunday to take me and my guests to a special birthday lunch. Attached is a picture of a happy load of passengers. Many of my guests commented on how comfortable the coach was and clean. But special mention to Gman, our driver who arrived very promptly, patient (while rounding 16 people up to and from) friendly and very smooth driving. It was a great day on Sunday everything worked out perfectly, not least our coach which was an important part of a very successful lunch. So thank you again. Andy and your team, from one very satisfied customer!
Andrea Belcher
Andrea Belcher
2023-02-02
Fantastic service - took a group of us to Brighton and back for a 90s festival last summer and we’re going to a gig with them this sat.
Amanda McKee
Amanda McKee
2022-12-07
We used Candy Tours Private Hire to transport party guests between venues. Andy was helpful and patient with our various route changes and went the extra mile when one of our guests left their bag on the bus and very kindly posted it for us. I researched numerous minibus providers but liked the Candy Tours personal service and very competitive rates.
Susan Headley
Susan Headley
2022-09-22
Dear Andy We had a lovely day out at Singleton, and Ian couldn’t have been more helpful in taking us right to the entrance and picking us up from there. It was great to be taken “the country route”, which was new to many of us, and we had excellent views. It’s such a treat to be driven in comfort than to drive oneself. I’m so pleased that we managed to do a trip after so much stopping and starting. Thank you for your patience. You provide an excellent service and we’ll certainly book with you again (if we can manage to get enough members to make another trip viable next year!). On behalf of Basingstoke Art Club

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