Frequently Asked Questions about our holidays
We generally aim to stop every 1.5 to 2 hours for a short break, depending on the availability of suitable stopping points. Drivers will do their best to find somewhere to stop on request.
We will be pleased to advise and assist for any special requests. Please ensure that you mention these when booking and we will do our utmost to ensure they are catered for. If in any doubt please contact us to discuss – we want all our customers to enjoy their trips with us!
Yes, we can arrange a taxi to collect you and bring you to a suitable pick-up point (or you can arrange your own taxi). This is not included within the holiday price.
Yes, but we do ask that you let us know at the time of booking. You must be able to get on and off the minibus or coach by yourself.
Once we have confirmed your holiday booking we ask for £50 deposit per person. The balance is due two months before travel.
If you need to cancel your holiday it is dependent on the amount of notice given as to the extent of any refund that can be made (see our Booking Conditions for details). For your peace of mind we do recommend taking out insurance to cover such eventualities. This is compulsory for travel to mainland Europe travel but optional for the UK.
Yes, we give the option to book holidays online via our website. There is space to for any special requests. We do of course, welcome bookings by phone as well.
Currently we do not assign seats to passengers. This may change in the future.
Yes, we are completely secure. When you book a holiday with us you have full financial security. All our holidays are insured in accordance with ‘Package Travel’ Regulations through Evolution Insurance Company Ltd.
We ask that customers bring a suitcase of up to 20kg and one piece of hand luggage e.g. a handbag that can be carried on your lap or the overhead luggage racks.
Yes, we pick you up from your home. This maybe in a ‘feeder’ vehicle that takes you to the main coach.
For all trips to mainland Europe a passport is required for British citizens. If you are not a British citizen you should check whether you need a visa.
We recommend that you obtain a Global Health Insurance Card (GHIC). This replaces the European Health Insurance Card (which can still be used until it expires) and can be obtained via www.gov.uk/global-health-insurance-card (follow the link to the NHS website). This does not replace travel insurance but should be obtained in addition.
Testimonials
ExcellentBased on 31 reviews
Trustindex verifies that the original source of the review is Google.
Sam Newland2023-10-30Just wanted to say a massive thank you to yourselves a Reece who was spot on for our transfers this weekend. An incredibly reliable company who i will undoubtedly use again, and recommend to othersTrustindex verifies that the original source of the review is Google.
Julia Tarento2023-08-02Due to a mix up on my part, I needed to find transport to collect about 16 people from and then back to Haslemere Station at short notice. Andy really worked so hard to organise it for me and fitted in with our requirements. He was extremely helpful and positive throughout. Thank you also to Gman the driver who obviously had his Sunday evening spoilt but was an absolute delight to deal with and to talk to whilst we were both waiting at the station for the delayed train to arrive. Andy made the whole booking very easy and ran like clockwork. Thank you again.Trustindex verifies that the original source of the review is Google.
Alice Maunders2023-06-14Amazing experience with Candy tours highly recommend!! Big shout out to Reece & Gman for getting us there and back! You guys were soo lovely , welcoming and patient with us all. And Andy for organising everything for us!:) Thank you so much!Trustindex verifies that the original source of the review is Google.
Melanie Jayne Morgan2023-06-10Excellent service taking the ladies from Lovedean WI to the Palace of Westminster. Lovely comfortable journey that ran exactly to time. Big thanks to Thaman, our great driver, negotiating the Friday rush hour traffic so well. Thank you, we will definitely recommend.Trustindex verifies that the original source of the review is Google.
Peter Robertson2023-06-06Full marks to Candy Tours for the transport provided last Sunday to take me and my guests to a special birthday lunch. Attached is a picture of a happy load of passengers. Many of my guests commented on how comfortable the coach was and clean. But special mention to Gman, our driver who arrived very promptly, patient (while rounding 16 people up to and from) friendly and very smooth driving. It was a great day on Sunday everything worked out perfectly, not least our coach which was an important part of a very successful lunch. So thank you again. Andy and your team, from one very satisfied customer!Trustindex verifies that the original source of the review is Google.
Andrea Belcher2023-02-02Fantastic service - took a group of us to Brighton and back for a 90s festival last summer and we’re going to a gig with them this sat.Trustindex verifies that the original source of the review is Google.
Amanda McKee2022-12-07We used Candy Tours Private Hire to transport party guests between venues. Andy was helpful and patient with our various route changes and went the extra mile when one of our guests left their bag on the bus and very kindly posted it for us. I researched numerous minibus providers but liked the Candy Tours personal service and very competitive rates.Trustindex verifies that the original source of the review is Google.
Susan Headley2022-09-22Dear Andy We had a lovely day out at Singleton, and Ian couldn’t have been more helpful in taking us right to the entrance and picking us up from there. It was great to be taken “the country route”, which was new to many of us, and we had excellent views. It’s such a treat to be driven in comfort than to drive oneself. I’m so pleased that we managed to do a trip after so much stopping and starting. Thank you for your patience. You provide an excellent service and we’ll certainly book with you again (if we can manage to get enough members to make another trip viable next year!). On behalf of Basingstoke Art Club
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